The Relationship between Customer Satisfaction and Shareholder Value

Research output: Contribution to journal › Article

Original language	English
Pages (from-to)	671-680
Number of pages	10
Journal	Total Quality Management & Business Excellence
Volume	16
Issue number	5
DOIs	https://doi.org/10.1080/14783360500077674
Publication status	Published - Jul 2005

Fields of science

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title = "The Relationship between Customer Satisfaction and Shareholder Value",

author = "Kurt Matzler",

year = "2005",

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doi = "10.1080/14783360500077674",

language = "English",

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journal = "Total Quality Management \& Business Excellence",

number = "5",

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JO - Total Quality Management & Business Excellence

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