The Next Generation of Human-Drone Partnerships: Co-Designing an Emergency Response System

Ankit Agrawal; Sophia J. Abraham; Benjamin Burger; Christine Chichi; Luke Fraser; John M. Hoeksema; Sarah Hwang; Elisabeth Travnik; Shreya Kumar; Walter Scheirer; Jane Cleland-Huang; Michael Vierhauser; Ryan Bauer; Steve Cox

doi:10.1145/3313831.3376825

The Next Generation of Human-Drone Partnerships: Co-Designing an Emergency Response System

Ankit Agrawal, Sophia J. Abraham, Benjamin Burger, Christine Chichi, Luke Fraser, John M. Hoeksema, Sarah Hwang, Elisabeth Travnik, Shreya Kumar, Walter Scheirer, Jane Cleland-Huang, Michael Vierhauser, Ryan Bauer, Steve Cox

Institute of Business Informatics - Software Engineering

Research output: Chapter in Book/Report/Conference proceeding › Conference proceedings › peer-review

Abstract

The use of semi-autonomous Unmanned Aerial Vehicles (UAV) to support emergency response scenarios, such as fire surveillance and search and rescue, offers the potential for huge societal benefits. However, designing an effective solution in this complex domain represents a "wicked design" problem, requiring a careful balance between trade-offs associated with drone autonomy versus human control, mission functionality versus safety, and the diverse needs of different stakeholders. This paper focuses on designing for situational awareness (SA) using a scenario-driven, participatory design process. We developed SA cards describing six common design-problems, known as SA demons, and three new demons of importance to our domain. We then used these SA cards to equip domain experts with SA knowledge so that they could more fully engage in the design process. We designed a potentially reusable solution for achieving SA in multi-stakeholder, multi-UAV, emergency response applications.

Original language	English
Title of host publication	CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, Honolulu, USA, April 25-30, 2020
Number of pages	13
ISBN (Electronic)	9781450367080
DOIs	https://doi.org/10.1145/3313831.3376825
Publication status	Published - 2020

Fields of science

202005 Computer architecture
202017 Embedded systems
102 Computer Sciences
102002 Augmented reality
102006 Computer supported cooperative work (CSCW)
102015 Information systems
102020 Medical informatics
102022 Software development
102034 Cyber-physical systems
201132 Computational engineering
201305 Traffic engineering
207409 Navigation systems
502032 Quality management
502050 Business informatics

JKU Focus areas

Digital Transformation

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10.1145/3313831.3376825

Cite this

Agrawal, A., Abraham, S. J., Burger, B., Chichi, C., Fraser, L., Hoeksema, J. M., Hwang, S., Travnik, E., Kumar, S., Scheirer, W., Cleland-Huang, J., Vierhauser, M., Bauer, R., & Cox, S. (2020). The Next Generation of Human-Drone Partnerships: Co-Designing an Emergency Response System. In CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, Honolulu, USA, April 25-30, 2020 Article 3376825 https://doi.org/10.1145/3313831.3376825

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title = "The Next Generation of Human-Drone Partnerships: Co-Designing an Emergency Response System",

abstract = "The use of semi-autonomous Unmanned Aerial Vehicles (UAV) to support emergency response scenarios, such as fire surveillance and search and rescue, offers the potential for huge societal benefits. However, designing an effective solution in this complex domain represents a {"}wicked design{"} problem, requiring a careful balance between trade-offs associated with drone autonomy versus human control, mission functionality versus safety, and the diverse needs of different stakeholders. This paper focuses on designing for situational awareness (SA) using a scenario-driven, participatory design process. We developed SA cards describing six common design-problems, known as SA demons, and three new demons of importance to our domain. We then used these SA cards to equip domain experts with SA knowledge so that they could more fully engage in the design process. We designed a potentially reusable solution for achieving SA in multi-stakeholder, multi-UAV, emergency response applications.",

author = "Ankit Agrawal and Abraham, \{Sophia J.\} and Benjamin Burger and Christine Chichi and Luke Fraser and Hoeksema, \{John M.\} and Sarah Hwang and Elisabeth Travnik and Shreya Kumar and Walter Scheirer and Jane Cleland-Huang and Michael Vierhauser and Ryan Bauer and Steve Cox",

year = "2020",

doi = "10.1145/3313831.3376825",

language = "English",

booktitle = "CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, Honolulu, USA, April 25-30, 2020",

}

Agrawal, A, Abraham, SJ, Burger, B, Chichi, C, Fraser, L, Hoeksema, JM, Hwang, S, Travnik, E, Kumar, S, Scheirer, W, Cleland-Huang, J, Vierhauser, M, Bauer, R & Cox, S 2020, The Next Generation of Human-Drone Partnerships: Co-Designing an Emergency Response System. in CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, Honolulu, USA, April 25-30, 2020., 3376825. https://doi.org/10.1145/3313831.3376825

The Next Generation of Human-Drone Partnerships: Co-Designing an Emergency Response System. / Agrawal, Ankit; Abraham, Sophia J.; Burger, Benjamin et al.
CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, Honolulu, USA, April 25-30, 2020. 2020. 3376825.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceedings › peer-review

TY - GEN

T1 - The Next Generation of Human-Drone Partnerships: Co-Designing an Emergency Response System

AU - Agrawal, Ankit

AU - Abraham, Sophia J.

AU - Burger, Benjamin

AU - Chichi, Christine

AU - Fraser, Luke

AU - Hoeksema, John M.

AU - Hwang, Sarah

AU - Travnik, Elisabeth

AU - Kumar, Shreya

AU - Scheirer, Walter

AU - Cleland-Huang, Jane

AU - Vierhauser, Michael

AU - Bauer, Ryan

AU - Cox, Steve

PY - 2020

Y1 - 2020

N2 - The use of semi-autonomous Unmanned Aerial Vehicles (UAV) to support emergency response scenarios, such as fire surveillance and search and rescue, offers the potential for huge societal benefits. However, designing an effective solution in this complex domain represents a "wicked design" problem, requiring a careful balance between trade-offs associated with drone autonomy versus human control, mission functionality versus safety, and the diverse needs of different stakeholders. This paper focuses on designing for situational awareness (SA) using a scenario-driven, participatory design process. We developed SA cards describing six common design-problems, known as SA demons, and three new demons of importance to our domain. We then used these SA cards to equip domain experts with SA knowledge so that they could more fully engage in the design process. We designed a potentially reusable solution for achieving SA in multi-stakeholder, multi-UAV, emergency response applications.

AB - The use of semi-autonomous Unmanned Aerial Vehicles (UAV) to support emergency response scenarios, such as fire surveillance and search and rescue, offers the potential for huge societal benefits. However, designing an effective solution in this complex domain represents a "wicked design" problem, requiring a careful balance between trade-offs associated with drone autonomy versus human control, mission functionality versus safety, and the diverse needs of different stakeholders. This paper focuses on designing for situational awareness (SA) using a scenario-driven, participatory design process. We developed SA cards describing six common design-problems, known as SA demons, and three new demons of importance to our domain. We then used these SA cards to equip domain experts with SA knowledge so that they could more fully engage in the design process. We designed a potentially reusable solution for achieving SA in multi-stakeholder, multi-UAV, emergency response applications.

UR - https://www.scopus.com/pages/publications/85086454234

U2 - 10.1145/3313831.3376825

DO - 10.1145/3313831.3376825

M3 - Conference proceedings

BT - CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, Honolulu, USA, April 25-30, 2020

ER -

The Next Generation of Human-Drone Partnerships: Co-Designing an Emergency Response System

Abstract

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