The Importance of Distrust in Trusting Digital Worker Chatbots

David Gefen; Barry A. Leffew; Arik Ragowsky; René Riedl

doi:10.1145/3701297

The Importance of Distrust in Trusting Digital Worker Chatbots

David Gefen
, Barry A. Leffew
, Arik Ragowsky
, René Riedl

Institute of Business Informatics - Information Engineering

Research output: Contribution to journal › Article › peer-review

Abstract

Research shows that while trust is important, anthropomorphism counts more in the decision to hire an agent.

Original language	English
Pages (from-to)	42-49
Number of pages	8
Journal	Communications of the ACM
Volume	68
Issue number	4
DOIs	https://doi.org/10.1145/3701297
Publication status	Published - 01 Apr 2025

Fields of science

509004 Evaluation research
502007 E-commerce
502050 Business informatics
301401 Brain research
503008 E-learning
502058 Digital transformation
509026 Digitalisation research
303026 Public health
102 Computer Sciences
502032 Quality management
501016 Educational psychology
602036 Neurolinguistics
502030 Project management
502014 Innovation research
102006 Computer supported cooperative work (CSCW)
502044 Business management
502043 Business consultancy
102016 IT security
301407 Neurophysiology
102015 Information systems
501030 Cognitive science
305909 Stress research

JKU Focus areas

Digital Transformation

Access to Document

10.1145/3701297Licence: CC BY

https://dl.acm.org/doi/10.1145/3701297

Cite this

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ER -

The Importance of Distrust in Trusting Digital Worker Chatbots

Abstract

Fields of science

JKU Focus areas

Access to Document

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Cite this