Self-recovery after self-service technology failures: do motivations and self-efficacy matter?

Yen Ting Helena Chiu; Dung Minh Nguyen; Katharina Hofer

doi:10.1108/IJRDM-10-2022-0411

Self-recovery after self-service technology failures: do motivations and self-efficacy matter?

Yen Ting Helena Chiu, Dung Minh Nguyen, Katharina Hofer

Department of International Marketing

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	1195-1212
Number of pages	18
Journal	International Journal of Retail and Distribution Management
Volume	51
Issue number	9/10
DOIs	https://doi.org/10.1108/IJRDM-10-2022-0411
Publication status	Published - 27 Nov 2023

Fields of science

502 Economics

JKU Focus areas

Digital Transformation
Sustainable Development: Responsible Technologies and Management

Access to Document

10.1108/IJRDM-10-2022-0411

Cite this

@article{2e48b171134346ec9e4e09c20a08a99c,

title = "Self-recovery after self-service technology failures: do motivations and self-efficacy matter?",

author = "Chiu, {Yen Ting Helena} and Nguyen, {Dung Minh} and Katharina Hofer",

year = "2023",

month = nov,

day = "27",

doi = "10.1108/IJRDM-10-2022-0411",

language = "English",

volume = "51",

pages = "1195--1212",