Modeling of a hybrid call centers with self-service facility and threshold allocation control

Research output: Contribution to journal › Article › peer-review

Fields of science

@article{7d1dc49bcc584beaab187dd21eb58066,

title = "Modeling of a hybrid call centers with self-service facility and threshold allocation control",

author = "Dmitry Efrosinin and Mais Farhadov and Nina Petuchova and Olga Semenova",

year = "2010",

month = jan,

language = "English",

volume = "30",

pages = "352--370",

journal = "Control of Large Systems",

issn = "1819-2440",

number = "1",

}