Kundenorientierung: Steigerung der Kundenzufriedenheit durch Prozess-Controlling

Kurt Matzler

Research output: Contribution to journalArticle

Original languageGerman (Austria)
Pages (from-to)627-649
Number of pages23
JournalDer Controlling-Berater
Volume5
Publication statusPublished - 2004

Fields of science

  • 502 Economics
  • 502052 Business administration
  • 502026 Human resource management
  • 502043 Business consultancy
  • 502044 Business management

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