Importance-Performance Analysis Revisited: The Role of the Factor Structure of Customer Satisfaction

Research output: Contribution to journal › Article

Original language	English
Pages (from-to)	112-129
Number of pages	18
Journal	The Service Industries Journal
Volume	23
Issue number	2
DOIs	https://doi.org/10.1080/02642060412331300912
Publication status	Published - Mar 2003

Fields of science

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title = "Importance-Performance Analysis Revisited: The Role of the Factor Structure of Customer Satisfaction",

author = "Kurt Matzler",

year = "2003",

month = mar,

doi = "10.1080/02642060412331300912",

language = "English",

volume = "23",

pages = "112--129",

journal = "The Service Industries Journal",

issn = "0264-2069",

number = "2",

}

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T1 - Importance-Performance Analysis Revisited: The Role of the Factor Structure of Customer Satisfaction

AU - Matzler, Kurt

PY - 2003/3

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U2 - 10.1080/02642060412331300912

DO - 10.1080/02642060412331300912

M3 - Article

SN - 0264-2069

VL - 23

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JO - The Service Industries Journal

JF - The Service Industries Journal

IS - 2

ER -