Importance-Performance Analysis Revisited: The Role of the Factor Structure of Customer Satisfaction

Kurt Matzler

Research output: Contribution to journalArticle

Original languageEnglish
Pages (from-to)112-129
Number of pages18
JournalThe Service Industries Journal
Volume23
Issue number2
Publication statusPublished - 2003

Fields of science

  • 502 Economics
  • 502052 Business administration
  • 502026 Human resource management
  • 502043 Business consultancy
  • 502044 Business management

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