Human Centered Design - Methode zur kundenorientierten Produktentwicklung von Konsumgütern - Vorgestellt am Beispiel einer Insulinpumpe

The basic idea of this master thesis, which was based on the topic Customer Oriented Design, was proposed by the Institute of Mechatronic Design and Production. First investigations showed the necessity to restrict the subject. For the validation of the main results, a medical product was used. The product is an insulin pump, which can medicate the chronicle autoimmune disorder diabetes mellitus, which is caused by a congenital genetic defect. For this product it is indicated to distinguish between the definitions of industrial-, consumer good, physical product respectively service. Consequently amongst others, the term Human Centered Design is used. In order to give an introduction to the topic of Human Centered Design, the terminology, basics on general explanations are given. Due to terminology, principles and common explanations concerning Customer Oriented Design, the reader gets a clearly represented introduction. A further topic presents methods to identify customer requirements and methods to measure customer satisfaction. These methods were considered critically and were particularly applied to the illustration of the insulin pump. In the last part of the thesis, a current insulin pump model becomes viewed in detail, to communicate the basic functions to the reader. Hereupon the environmental influences, in terms of stakeholders, were analysed. These steps are necessary due to the stakeholders’ enormous influence on the product and hence on the product development process of the insulin pump. Customer orientation of the insulin pump starts on the basis of an interview. A self-developed method (deduced from existing methods) for getting user requirements was validated with information from the interview. Moreover, a modified SWOT-Analysis provides additional information and a structured overview. Finally, not only the results are listed and combined in a summary, but also a perspective to continue the previous contents is given.