Guest Satisfaction Barometer and Benchmarking: Experiences from Austria

Kurt Matzler

Research output: Contribution to journalArticle

Original languageEnglish
Pages (from-to)25-47
Number of pages23
JournalJournal of Quality Assurance in Hospitality and Tourism, Special Issue on Benchmarking
Volume2
Issue number3-4
Publication statusPublished - 2001

Fields of science

  • 502 Economics
  • 502052 Business administration
  • 502026 Human resource management
  • 502043 Business consultancy
  • 502044 Business management

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