Abstract
Business processes are rising in importance as objects of evaluation as process orientation increasingly implemented in industry and administrative institutions. Business Process Management (BPM) helps organizations to increase their competitiveness by means of the evaluation of the processes which are responsible for the satisfaction of costumer demands. This paper introduces to business processes, depicts a five-step-model of BPM, and proposes a model for the evaluation of process maturity. After presenting an example of the great importance of process evaluation in BPM methods, the paper concludes with an analysis of characteristics of the evaluation of business processes.
| Translated title of the contribution | Business- and managementprocesses as evaluation objects - Introduction |
|---|---|
| Original language | German (Austria) |
| Title of host publication | Evaluation und Evaluationsforschung in der Wirtschaftsinformatik |
| Number of pages | 18 |
| Publication status | Published - Jan 2000 |
Fields of science
- 102 Computer Sciences
- 102006 Computer supported cooperative work (CSCW)
- 102015 Information systems
- 102016 IT security
- 501016 Educational psychology
- 502007 E-commerce
- 502014 Innovation research
- 502030 Project management
- 502032 Quality management
- 502043 Business consultancy
- 502044 Business management
- 502050 Business informatics
- 503008 E-learning
- 509004 Evaluation research
- 602036 Neurolinguistics
- 301401 Brain research
- 301407 Neurophysiology
- 303026 Public health
- 305909 Stress research
- 501030 Cognitive science
- 502058 Digital transformation
- 509026 Digitalisation research