Factor Structure of Customer Satisfaction - Theory, Measurement, Implications

Research output: Chapter in Book/Report/Conference proceeding › Conference proceedings › peer-review

Original language	English
Title of host publication	Proceedings of Hotel 2000 15th Biennal International Congress, Tourism and Hospitality Management
Editors	Joze Peric
Pages	267-279
Number of pages	13
Publication status	Published - 2000

Fields of science

@inproceedings{ddfcd4180e3944bb9d668c34ff2021f6,

title = "Factor Structure of Customer Satisfaction - Theory, Measurement, Implications",

author = "Kurt Matzler",

year = "2000",

language = "English",

pages = "267--279",

editor = "\{Joze Peric\}",

booktitle = "Proceedings of Hotel 2000 15th Biennal International Congress, Tourism and Hospitality Management",

}