Evaluating Customer Satisfaction: Using Behavioral Analytics of Data-Intensive Software Systems

Research output: Chapter in Book/Report/Conference proceeding › Conference proceedings › peer-review

Original language	English
Title of host publication	Proceedings of the 20th International Conference on Information Integration and Web-based Applications & Services (iiWAS2018)
Publisher	ACM
Pages	129-133
Number of pages	5
ISBN (Print)	978-1-4503-6479-9
Publication status	Published - 2018

Fields of science

@inproceedings{0688730fb12546d79e8015754a1d6cd3,

title = "Evaluating Customer Satisfaction: Using Behavioral Analytics of Data-Intensive Software Systems",

author = "Gabriele Anderst-Kotsis and J{\"u}rgen Ratzenb{\"o}ck",

year = "2018",

language = "English",

isbn = "978-1-4503-6479-9",

pages = "129--133",

booktitle = "Proceedings of the 20th International Conference on Information Integration and Web-based Applications \& Services (iiWAS2018)",

publisher = "ACM",

}

Evaluating Customer Satisfaction: Using Behavioral Analytics of Data-Intensive Software Systems. / Anderst-Kotsis, Gabriele; Ratzenböck, Jürgen.
Proceedings of the 20th International Conference on Information Integration and Web-based Applications & Services (iiWAS2018). ACM, 2018. p. 129-133.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceedings › peer-review

TY - GEN

T1 - Evaluating Customer Satisfaction: Using Behavioral Analytics of Data-Intensive Software Systems

AU - Anderst-Kotsis, Gabriele

AU - Ratzenböck, Jürgen

PY - 2018

Y1 - 2018

M3 - Conference proceedings

SN - 978-1-4503-6479-9

SP - 129

EP - 133

BT - Proceedings of the 20th International Conference on Information Integration and Web-based Applications & Services (iiWAS2018)

PB - ACM

ER -