Employee Satisfaction: Does Kano's Model apply?

Kurt Matzler

Research output: Contribution to journalArticle

Original languageEnglish
Pages (from-to)1179-1198
Number of pages20
JournalTotal Quality Management & Business Excellence
Volume15
Issue number9-10
DOIs
Publication statusPublished - Nov 2004

Fields of science

  • 502 Economics
  • 502052 Business administration
  • 502026 Human resource management
  • 502043 Business consultancy
  • 502044 Business management

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