Determinants of self-recovery after tech-based service failure

Dung Minh Nguyen
, Yen Ting Helena Chiu
, Katharina Hofer

Department of International Marketing

Research output: Chapter in Book/Report/Conference proceeding › Conference proceedings › peer-review

Original language	English
Title of host publication	Proceedings of the CERR 2022
Number of pages	5
Publication status	Published - 2022

Fields of science

502 Economics

JKU Focus areas

Digital Transformation
Sustainable Development: Responsible Technologies and Management

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