Determinants of self-recovery after tech-based service failure

Dung Minh Nguyen, Yen Ting Helena Chiu, Katharina Hofer

Research output: Chapter in Book/Report/Conference proceedingConference proceedingspeer-review

Original languageEnglish
Title of host publicationProceedings of the CERR 2022
Number of pages5
Publication statusPublished - 2022

Fields of science

  • 502 Economics

JKU Focus areas

  • Digital Transformation
  • Sustainable Development: Responsible Technologies and Management

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