Customer Satisfaction in Project Management: How to make Product Development Projects more successfull by integrating Kano's Model of Customer Satisfaction into Quality Function Deployment

Kurt Matzler

Customer Satisfaction in Project Management: How to make Product Development Projects more successfull by integrating Kano's Model of Customer Satisfaction into Quality Function Deployment

Kurt Matzler

Institute of International Management

Research output: Working paper and reports › Research report

Original language	English
Publication status	Published - 1996

Fields of science

502 Economics
502052 Business administration
502026 Human resource management
502043 Business consultancy
502044 Business management

Cite this

TY - UNPB

T1 - Customer Satisfaction in Project Management: How to make Product Development Projects more successfull by integrating Kano's Model of Customer Satisfaction into Quality Function Deployment

AU - Matzler, Kurt

PY - 1996

Y1 - 1996

M3 - Research report

BT - Customer Satisfaction in Project Management: How to make Product Development Projects more successfull by integrating Kano's Model of Customer Satisfaction into Quality Function Deployment

ER -