Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector

Sophie Weidinger; Kathrin Mayr; Christoph Teller; Ernst Gittenberger

Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector

Sophie Weidinger^*
, Kathrin Mayr
, Christoph Teller
, Ernst Gittenberger

^*Corresponding author for this work

Institute of Retailing, Sales and Marketing

Research output: Chapter in Book/Report/Conference proceeding › Conference proceedings › peer-review

Original language	English
Title of host publication	Marketing Myopia Reloaded: Rediscovering Retail's Core. Proceedings of the Colloquium on European Research in Retailing (CERR) 2026.
Editors	Christoph Teller, Xavier Brusset, Marta Frasquet Del Toro, Herbert Kotzab
Publisher	JKU Institut für Handel, Absatz und Marketing (IHaM)
Pages	199–203
Edition	1
ISBN (Electronic)	978-3-903480-15-5
ISBN (Print)	978-3-903480-15-5
Publication status	Published - Jul 2026
Event	Colloquium on European Research in Retailing 2026 - Johannes Kepler University Linz, Linz, Austria Duration: 01 Jul 2026 → 03 Jul 2026 Conference number: 10 https://cerr.sciencesconf.org/

Conference

Conference	Colloquium on European Research in Retailing 2026
Abbreviated title	CERR
Country/Territory	Austria
City	Linz
Period	01.07.2026 → 03.07.2026
Internet address	https://cerr.sciencesconf.org/

Fields of science

502051 Economic statistics
502007 E-commerce
502020 Market research
502019 Marketing
508015 Business communication
508004 Intercultural communication
502016 SME-research
502052 Business administration
502030 Project management
502015 Innovation management
508013 Public relations
502029 Product management
502003 Foreign trade
502014 Innovation research
502045 Behavioural economics
502 Economics
502025 Econometrics
509017 Social studies of science

JKU Focus areas

Sustainable Development: Responsible Technologies and Management
Digital Transformation

Cite this

Weidinger, S., Mayr, K., Teller, C., & Gittenberger, E. (2026). Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector. In C. Teller, X. Brusset, M. Frasquet Del Toro, & H. Kotzab (Eds.), Marketing Myopia Reloaded: Rediscovering Retail's Core. Proceedings of the Colloquium on European Research in Retailing (CERR) 2026. (1 ed., pp. 199–203). JKU Institut für Handel, Absatz und Marketing (IHaM).

Weidinger, Sophie ; Mayr, Kathrin ; Teller, Christoph et al. / Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector. Marketing Myopia Reloaded: Rediscovering Retail's Core. Proceedings of the Colloquium on European Research in Retailing (CERR) 2026.. editor / Christoph Teller ; Xavier Brusset ; Marta Frasquet Del Toro ; Herbert Kotzab. 1. ed. JKU Institut für Handel, Absatz und Marketing (IHaM), 2026. pp. 199–203

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title = "Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector",

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isbn = "978-3-903480-15-5",

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editor = "Christoph Teller and Xavier Brusset and \{Frasquet Del Toro\}, Marta and Kotzab, \{Herbert \}",

booktitle = "Marketing Myopia Reloaded: Rediscovering Retail's Core. Proceedings of the Colloquium on European Research in Retailing (CERR) 2026.",

publisher = "JKU Institut f{\"u}r Handel, Absatz und Marketing (IHaM)",

edition = "1",

note = "Colloquium on European Research in Retailing 2026, CERR ; Conference date: 01-07-2026 Through 03-07-2026",

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Weidinger, S , Mayr, K , Teller, C & Gittenberger, E 2026, Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector. in C Teller, X Brusset, M Frasquet Del Toro & H Kotzab (eds), Marketing Myopia Reloaded: Rediscovering Retail's Core. Proceedings of the Colloquium on European Research in Retailing (CERR) 2026.. 1 edn, JKU Institut für Handel, Absatz und Marketing (IHaM), pp. 199–203, Colloquium on European Research in Retailing 2026, Linz, Austria, 01.07.2026.

Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector. / Weidinger, Sophie ; Mayr, Kathrin ; Teller, Christoph et al.
Marketing Myopia Reloaded: Rediscovering Retail's Core. Proceedings of the Colloquium on European Research in Retailing (CERR) 2026.. ed. / Christoph Teller; Xavier Brusset; Marta Frasquet Del Toro; Herbert Kotzab. 1. ed. JKU Institut für Handel, Absatz und Marketing (IHaM), 2026. p. 199–203.

Research output: Chapter in Book/Report/Conference proceeding › Conference proceedings › peer-review

TY - GEN

T1 - Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector

AU - Weidinger, Sophie

AU - Mayr, Kathrin

AU - Teller, Christoph

AU - Gittenberger, Ernst

N1 - Conference code: 10

PY - 2026/7

Y1 - 2026/7

UR - https://cerr.sciencesconf.org/data/pages/CERR2026_Proceeddings_1.pdf

M3 - Conference proceedings

SN - 978-3-903480-15-5

SP - 199

EP - 203

BT - Marketing Myopia Reloaded: Rediscovering Retail's Core. Proceedings of the Colloquium on European Research in Retailing (CERR) 2026.

A2 - Teller, Christoph

A2 - Brusset, Xavier

A2 - Frasquet Del Toro, Marta

A2 - Kotzab, Herbert

PB - JKU Institut für Handel, Absatz und Marketing (IHaM)

T2 - Colloquium on European Research in Retailing 2026

Y2 - 1 July 2026 through 3 July 2026

ER -

Weidinger S , Mayr K , Teller C , Gittenberger E. Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector. In Teller C, Brusset X, Frasquet Del Toro M, Kotzab H, editors, Marketing Myopia Reloaded: Rediscovering Retail's Core. Proceedings of the Colloquium on European Research in Retailing (CERR) 2026.. 1 ed. JKU Institut für Handel, Absatz und Marketing (IHaM). 2026. p. 199–203

Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector

Conference

Fields of science

JKU Focus areas

Other files and links

Marketing Myopia Reloaded: Rediscovering Retail's Core. Proceedings of the Colloquium on European Research in Retailing (CERR) 2026