Consequences of Customer Confusion in Online Hotel Booking

  • Kurt Matzler

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationInformation and Communication Technologies in Tourism 2005
Editors Frew, A.J.
Place of PublicationWien/New York
PublisherSpringer
Pages306-317
Number of pages12
Publication statusPublished - 2005

Fields of science

  • 502 Economics
  • 502052 Business administration
  • 502026 Human resource management
  • 502043 Business consultancy
  • 502044 Business management

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