Abstract
Telephone communication always has been an important field for vocational integration of blind and visually handicapped people. This field has witnessed significant changes the last years. Work with telephones got integrated into the much broader field of Customer Relationship Management (CRM) and into specialised units - call centres. Skills in handling standard and special computer applications are key qualifications today. This paper reports on research done in computer supported telephone communication by blind and visually handicapped people. After an introdution to CRM and IT used a special focus will be given to the accessibility and usability of CRM systems for blind and visually handicapped people.
| Original language | English |
|---|---|
| Title of host publication | Universal Access in HCI Towards an Information Society for All: 3 (Human Factors & Ergonomics Ser.) |
| Editors | C. Stephanidis |
| Place of Publication | 10 Industrial Avenue, Mahwah, NJ 07430 |
| Publisher | Lawrence Erlbaum Associates, Inc., Publishers |
| Pages | 603 |
| Number of pages | 6 |
| Volume | 1133 |
| ISBN (Print) | 0805836101 |
| Publication status | Published - 2001 |
Fields of science
- 102 Computer Sciences
- 102013 Human-computer interaction
- 102014 Information design
- 102015 Information systems
- 102021 Pervasive computing
- 102022 Software development
- 102024 Usability research
- 102026 Virtual reality
- 102027 Web engineering
- 502007 E-commerce
- 503008 E-learning
- 506002 E-government
- 509002 Disability studies
- 602013 Sign language research
- 202004 Brain-computer interface
- 211902 Assistive technologies
- 302027 Hearing, voice and language disorders
- 102036 Digital accessibility
