Business Process Management for Knowledge Work: Considerations on Current Needs, Basic Concepts and Models

Dagmar Auer; Stefan Hinterholzer; Jan Kubovy; Josef Küng

doi:10.1007/978-3-319-07055-1_8

Business Process Management for Knowledge Work: Considerations on Current Needs, Basic Concepts and Models

Dagmar Auer, Stefan Hinterholzer, Jan Kubovy, Josef Küng

Institute for Application-oriented Knowledge Processing

Research output: Chapter in Book/Report/Conference proceeding › Conference proceedings › peer-review

Abstract

The portion of knowledge work is steadily increasing in todays working environments in western societies. This needs to be respected in the supporting IT systems. Starting with the characteristics of knowledge work and the resulting needs of knowledge workers, we present and compare two current standardization efforts in area of Business Process Management (BPM) by the OMG—the Business Process Model and Notation (BPMN) and the Case Management Model and Notation (CMMN). We argue that a hybrid approach will not suffice in the future, but that there is rather a strong need for full integration.

Original language	English
Title of host publication	Novel Methods and Technologies for Enterprise Information Systems
Editors	Piazolo, Felix and Felderer, Michael
Publisher	Springer International Publishing
Pages	79-95
Number of pages	17
Volume	8
ISBN (Print)	978-3-319-07054-4
DOIs	https://doi.org/10.1007/978-3-319-07055-1_8
Publication status	Published - Jul 2014

Publication series

Name	Lecture Notes in Information Systems and Organisation

Fields of science

102 Computer Sciences
102015 Information systems
102022 Software development
509018 Knowledge management

JKU Focus areas

Computation in Informatics and Mathematics

Access to Document

10.1007/978-3-319-07055-1_8

Cite this

Auer, D., Hinterholzer, S., Kubovy, J., & Küng, J. (2014). Business Process Management for Knowledge Work: Considerations on Current Needs, Basic Concepts and Models. In Piazolo, Felix and Felderer, Michael (Ed.), Novel Methods and Technologies for Enterprise Information Systems (Vol. 8, pp. 79-95). (Lecture Notes in Information Systems and Organisation). Springer International Publishing. https://doi.org/10.1007/978-3-319-07055-1_8

Auer, Dagmar ; Hinterholzer, Stefan ; Kubovy, Jan et al. / Business Process Management for Knowledge Work: Considerations on Current Needs, Basic Concepts and Models. Novel Methods and Technologies for Enterprise Information Systems. editor / Piazolo, Felix and Felderer, Michael. Vol. 8 Springer International Publishing, 2014. pp. 79-95 (Lecture Notes in Information Systems and Organisation).

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abstract = "The portion of knowledge work is steadily increasing in todays working environments in western societies. This needs to be respected in the supporting IT systems. Starting with the characteristics of knowledge work and the resulting needs of knowledge workers, we present and compare two current standardization efforts in area of Business Process Management (BPM) by the OMG—the Business Process Model and Notation (BPMN) and the Case Management Model and Notation (CMMN). We argue that a hybrid approach will not suffice in the future, but that there is rather a strong need for full integration.",

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Auer, D, Hinterholzer, S, Kubovy, J & Küng, J 2014, Business Process Management for Knowledge Work: Considerations on Current Needs, Basic Concepts and Models. in Piazolo, Felix and Felderer, Michael (ed.), Novel Methods and Technologies for Enterprise Information Systems. vol. 8, Lecture Notes in Information Systems and Organisation, Springer International Publishing, pp. 79-95. https://doi.org/10.1007/978-3-319-07055-1_8

Business Process Management for Knowledge Work: Considerations on Current Needs, Basic Concepts and Models. / Auer, Dagmar; Hinterholzer, Stefan; Kubovy, Jan et al.
Novel Methods and Technologies for Enterprise Information Systems. ed. / Piazolo, Felix and Felderer, Michael. Vol. 8 Springer International Publishing, 2014. p. 79-95 (Lecture Notes in Information Systems and Organisation).

Research output: Chapter in Book/Report/Conference proceeding › Conference proceedings › peer-review

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Auer D, Hinterholzer S, Kubovy J, Küng J. Business Process Management for Knowledge Work: Considerations on Current Needs, Basic Concepts and Models. In Piazolo, Felix and Felderer, Michael, editor, Novel Methods and Technologies for Enterprise Information Systems. Vol. 8. Springer International Publishing. 2014. p. 79-95. (Lecture Notes in Information Systems and Organisation). doi: 10.1007/978-3-319-07055-1_8