Asymmetric Effects in Customer Satisfaction

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@article{3de1e824b9e44595bfa2582d9dda4b39,

title = "Asymmetric Effects in Customer Satisfaction",

author = "Kurt Matzler",

year = "2006",

month = oct,

doi = "10.1016/j.annals.2006.06.006",

language = "English",

volume = "33",

pages = "1159--1163",

journal = "Annals of Tourism Research",

issn = "0160-7383",

publisher = "Pergamon",

number = "4",

}