Asymmetric Effects in Customer Satisfaction

  • Kurt Matzler

Research output: Contribution to journalArticle

Original languageEnglish
Pages (from-to)1159-1163
Number of pages5
JournalAnnals of Tourism Research
Volume33
Issue number4
DOIs
Publication statusPublished - Oct 2006

Fields of science

  • 502 Economics
  • 502052 Business administration
  • 502026 Human resource management
  • 502043 Business consultancy
  • 502044 Business management

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