Assisting Tourists on the Move - An Evaluation of Mobile Tourist Guides

Christoph Grün, Birgit Pröll, Werner Retschitzegger, Wieland Schwinger, Hannes Werthner

Research output: Chapter in Book/Report/Conference proceedingConference proceedingspeer-review

Abstract

The penetration of high-end mobile devices equipped with GPS and enhanced with multimedia features together with decreasing mobile data prices have resulted in larger usage of mobile services. One of the application domains particularly well-suited for mobile services is tourism, not least since tourists can be assisted especially during the vacation itself. Currently, there is a proliferation of such mobile tourist guides, proposing an unmanageable number of diverse functionalities. To counteract this situation, the contribution of this paper is threefold. First, an evaluation framework is proposed, comprising both, a classification of mobile tourist services and a categorization of their delivery aspects in terms of several orthogonal dimensions. Second, on basis of this framework, four representative mobile tourist guides are evaluated, thereby demonstrating the frameworks’ applicability. Third, several lessons learned are discussed, thereby shedding light on the current state of effort in the area of mobile tourist guides.
Original languageEnglish
Title of host publicationProceedings of the 7th International Conference on Mobile Business, Barcelona, July 7-8, 2008
Number of pages10
Publication statusPublished - 2008

Fields of science

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