TY - GEN
T1 - An Experimental Usability Test for different Destination Recommender Systems
AU - Rumetshofer, Hildegard
PY - 2004/1
Y1 - 2004/1
N2 - The present paper outlines the experimental evaluation of travel recommendations systems. First, theoretical concepts concentrating on the influencing factors for human-computer interaction, system usage and satisfaction are reviewed. An introduction of various methods dealing with usability evaluation is given and an overview of different standard survey instruments is provided. Second, a case study, the assessment of a travel recommender system currently under development, is presented. The evaluation considers aspects such as design and layout, functionality or ease of use. These measures obtained by a user questionnaire are combined with user interaction logging data. Different variants of the travel recommendation system and a baseline system were used for assessment. This promising approach complements subjective ratings by objective tracking data to obtain a more thorough picture of the systems´s weaknesses. Finally, findings are presented and an explanatory model for user/system satisfaction is proposed.
AB - The present paper outlines the experimental evaluation of travel recommendations systems. First, theoretical concepts concentrating on the influencing factors for human-computer interaction, system usage and satisfaction are reviewed. An introduction of various methods dealing with usability evaluation is given and an overview of different standard survey instruments is provided. Second, a case study, the assessment of a travel recommender system currently under development, is presented. The evaluation considers aspects such as design and layout, functionality or ease of use. These measures obtained by a user questionnaire are combined with user interaction logging data. Different variants of the travel recommendation system and a baseline system were used for assessment. This promising approach complements subjective ratings by objective tracking data to obtain a more thorough picture of the systems´s weaknesses. Finally, findings are presented and an explanatory model for user/system satisfaction is proposed.
UR - http://www.faw.uni-linz.ac.at/FAW_WWW/online/papers/2004enter/hr_enter2004.pdf
M3 - Conference proceedings
SN - 3-211-20669-8
VL - ENTER 2004
T3 - Springer Computer Science
SP - 228
EP - 238
BT - Conference Proceedings Information and Communication Technologies in Tourism (ENTER) 2004
A2 - Andrew J. Frew, null
PB - Springer Verlag
CY - Wien, New York
ER -
