Abstract
This paper reports on research done during the BlindTrain project providing training in computer supporting telephone communication for blind and visually handicapped people. Changes in the field of professional telephone communication and consequences for traditional jobs for blind and visually handicapped people are discussed. Special attention will be given to accessibility of Customer-Relationship-Management-Systems (CRM) and call centre applications.
| Original language | English |
|---|---|
| Title of host publication | Computers Helping People with Special Needs, ICCHP 2000, Proceedings of the 7th International Conference on Computers Helping People with Special Needs, July, 17-21, 2000, Karlsruhe, Germany |
| Editors | Vollmar, R., Wagner, R. |
| Publisher | Österreichische Computer Gesellschaft |
| Pages | 457 |
| Number of pages | 8 |
| Volume | 788 |
| ISBN (Print) | 3-85403-145-9 |
| Publication status | Published - Jul 2000 |
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
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SDG 4 Quality Education -
SDG 16 Peace, Justice and Strong Institutions
Fields of science
- 102 Computer Sciences
- 102013 Human-computer interaction
- 102014 Information design
- 102015 Information systems
- 102021 Pervasive computing
- 102022 Software development
- 102024 Usability research
- 102026 Virtual reality
- 102027 Web engineering
- 502007 E-commerce
- 503008 E-learning
- 506002 E-government
- 509002 Disability studies
- 602013 Sign language research
- 202004 Brain-computer interface
- 211902 Assistive technologies
- 302027 Hearing, voice and language disorders
- 102036 Digital accessibility
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