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Return fees in online retailing - Psychological mechanisms across fee designs and product categories
Mayr, K., Amsl, S., Schwendtner, T., Kotzab, H. & Teller, C., Feb 2026, In: Journal of Retailing and Consumer Services. 89, Part B, p. 1-15 15 p., 104652.Research output: Contribution to journal › Article › peer-review
Open Access -
Beware of the customer: Managing customer deviance in last mile logistics
Mayr, K., Heininger, R., Teller, C. & Stary, C., Nov 2025, In: International Journal of Production Economics. 289, 19 p., 109796.Research output: Contribution to journal › Article › peer-review
Open Access -
Retail Loyalty at Risk: Work Conditions that Matter
Weidinger, S., Mayr, K. & Teller, C., Jun 2025, Proceedings of the Colloquium on European Research in Retailing (CERR) 2025: Book of Abstracts. Jafari, H., Brusset, X., Frasquet, M., Teller, C. & Kotzab, H. (eds.). 1 ed. Jönköping University, Jönköping, Sweden: Colloquium on European Retail Research (CERR), p. 145-149 5 p.Research output: Chapter in Book/Report/Conference proceeding › Conference proceedings › peer-review
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Unattended, Autonomous Retail Stores and the Vitality of Rural Centres
Schwendtner, T., Teller, C., Mayr, K. & Wood, S., Jun 2025, Proceedings of the 9th Colloquium on European Research in Retailing (CERR) 2025: Book of Abstracts. Jafari, H., Brusset, X., Frasquet, M., Teller, C. & Kotzab, H. (eds.). 1 ed. Jönköping University, Jönköping, Sweden: Colloquium on European Retail Research (CERR), p. 15-19 5 p.Research output: Chapter in Book/Report/Conference proceeding › Conference proceedings › peer-review
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Channel-switching behaviour and customer deviance
Mayr, K. & Teller, C., 09 Dec 2024, In: International Journal of Retail & Distribution Management. 52, 10-11, p. 1073-1091 19 p.Research output: Contribution to journal › Article › peer-review
Open Access
Projects
- 2 Finished
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Trend-Report #2: Umwelt
Di Pietro, S. (Researcher), Mayr, K. (Researcher), Obermair, M. (Researcher), Schwendtner, T. (Researcher), Gittenberger, E. (PI) & Teller, C. (PI)
01.07.2021 → 31.12.2021
Project: Funded research › Other sponsors
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Trend-Report #1: Servitisation
Di Pietro, S. (Researcher), Mayr, K. (Researcher), Obermair, M. (Researcher), Schwendtner, T. (Researcher), Gittenberger, E. (PI) & Teller, C. (PI)
01.01.2021 → 30.06.2022
Project: Funded research › Other sponsors
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Elsevier Ltd. (Publisher)
Mayr, K. (Reviewer)
03 Feb 2026Activity: Publication peer-review and editorial work › Editorial work
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Paper Review for Behavioral Science (Journal or book series)
Mayr, K. (Reviewer)
03 Feb 2026Activity: Publication peer-review and editorial work › Editorial work
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Review for Journal of Retail and Distribution Management (Journal or book series)
Mayr, K. (Reviewer)
03 Feb 2026Activity: Publication peer-review and editorial work › Editorial work
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Springer Nature (Publisher)
Mayr, K. (Reviewer)
22 Jan 2026Activity: Publication peer-review and editorial work › Editorial work
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Elsevier (Publisher)
Mayr, K. (Reviewer)
22 Jan 2026Activity: Publication peer-review and editorial work › Editorial work
Datasets
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Customer deviance within retailing: Manager's emotional support and employees' affective wellbeing
Mayr, K. (Creator) & Teller, C. (Contributor), Elsevier, 26 Mar 2025
DOI: 10.1016/j.jretconser.2023.103291, http://dx.doi.org/10.13140/RG.2.2.28615.20642
Dataset
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Read me file - data analysis Customer deviance in retailing
Mayr, K. (Creator) & Teller, C. (Creator), Research Gate, 02 Apr 2025
DOI: 10.13140/RG.2.2.23785.20324, https://www.researchgate.net/publication/390426100_READ_ME_FILE_-_Customer_deviance_in_retailing
Dataset
Prizes
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FOSTERING SOCIO – ECOLOGICAL CHANGE OF CUSTOMER BEHAVIOUR THROUGH SERVICE ROBOTS
Mayr, K. (Recipient), 15 Mar 2025
Prize: Fellowship
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Scholarship of the Dr. Sohmen Far East Foundation
Mayr, K. (Recipient), 2021
Prize: Prize, award or honor
File