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Return fees in online retailing - Psychological mechanisms across fee designs and product categories
Mayr, K., Amsl, S., Schwendtner, T., Kotzab, H. & Teller, C., Feb 2026, In: Journal of Retailing and Consumer Services. 89, Part B, p. 1-15 15 p., 104652.Research output: Contribution to journal › Article › peer-review
Open Access -
Beware of the customer: Managing customer deviance in last mile logistics
Mayr, K., Heininger, R., Teller, C. & Stary, C., Nov 2025, In: International Journal of Production Economics. 289, 19 p., 109796.Research output: Contribution to journal › Article › peer-review
Open Access -
Retail Loyalty at Risk: Work Conditions that Matter
Weidinger, S., Mayr, K. & Teller, C., Jun 2025, Proceedings of the Colloquium on European Research in Retailing (CERR) 2025: Book of Abstracts. Jafari, H., Brusset, X., Frasquet, M., Teller, C. & Kotzab, H. (eds.). 1 ed. Jönköping University, Jönköping, Sweden: Colloquium on European Retail Research (CERR), p. 145-149 5 p.Research output: Chapter in Book/Report/Conference proceeding › Conference proceedings › peer-review
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Unattended, Autonomous Retail Stores and the Vitality of Rural Centres
Schwendtner, T., Teller, C., Mayr, K. & Wood, S., Jun 2025, Proceedings of the 9th Colloquium on European Research in Retailing (CERR) 2025: Book of Abstracts. Jafari, H., Brusset, X., Frasquet, M., Teller, C. & Kotzab, H. (eds.). 1 ed. Jönköping University, Jönköping, Sweden: Colloquium on European Retail Research (CERR), p. 15-19 5 p.Research output: Chapter in Book/Report/Conference proceeding › Conference proceedings › peer-review
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Channel-switching behaviour and customer deviance
Mayr, K. & Teller, C., 09 Dec 2024, In: International Journal of Retail & Distribution Management. 52, 10-11, p. 1073-1091 19 p.Research output: Contribution to journal › Article › peer-review
Open Access
Projects
- 11 Finished
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EU-27-Online-Shopping-Report. Ende des Online-Booms?!
Gittenberger, E. (PI) & Teller, C. (PI)
01.02.2023 → 31.05.2023
Project: Funded research › Other sponsors
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EU-27-Online-Shopping-Report. Entwicklungen im 2. Corona-Jahr 2021.
Teller, C. (Researcher) & Gittenberger, E. (PI)
01.01.2022 → 31.05.2022
Project: Funded research › Other sponsors
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Trend-Report #2: Umwelt
Di Pietro, S. (Researcher), Mayr, K. (Researcher), Obermair, M. (Researcher), Schwendtner, T. (Researcher), Gittenberger, E. (PI) & Teller, C. (PI)
01.07.2021 → 31.12.2021
Project: Funded research › Other sponsors
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EU-27-Online-Shopping-Report. Entwicklungen in der Covid-19-Krise
Gittenberger, E. (PI) & Teller, C. (PI)
03.05.2021 → 20.06.2021
Project: Funded research › Other mainly public funds
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Positive external effects of unmanned retail outlets in rural areas
Gittenberger, E. (Researcher), Schwendtner, T. (Researcher), Wood, S. (Researcher) & Teller, C. (PI)
01.05.2021 → 31.03.2022
Project: Funded research › Other mainly public funds
Activities
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International Journal of Retail & Distribution Management (Journal or book series)
Teller, C. (Reviewer)
09 Feb 2026Activity: Publication peer-review and editorial work › Editorial work
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World Conference on Transport Research (Event)
Teller, C. (Reviewer)
12 Jan 2026Activity: Publication peer-review and editorial work › Editorial work
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Emerald Publishing Ltd (Publisher)
Teller, C. (Reviewer)
23 Dec 2025Activity: Publication peer-review and editorial work › Publication Peer-review
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Journal of Marketing Management (Journal or book series)
Teller, C. (Reviewer)
30 Nov 2025Activity: Publication peer-review and editorial work › Publication Peer-review
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Praxisdialog: Marketing meets Science - Dynamic Pricing am Skilift: Referent: Prof. Christoph Teller, Dr. Ernst Gittenberger
Teller, C. (Organiser) & Gittenberger, E. (Organiser)
25 Nov 2025Activity: Participating in or organising an event › Organising a conference, workshop, ...
Datasets
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Customer deviance within retailing: Manager's emotional support and employees' affective wellbeing
Mayr, K. (Creator) & Teller, C. (Contributor), Elsevier, 26 Mar 2025
DOI: 10.1016/j.jretconser.2023.103291, http://dx.doi.org/10.13140/RG.2.2.28615.20642
Dataset
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Read me file - data analysis Customer deviance in retailing
Mayr, K. (Creator) & Teller, C. (Creator), Research Gate, 02 Apr 2025
DOI: 10.13140/RG.2.2.23785.20324, https://www.researchgate.net/publication/390426100_READ_ME_FILE_-_Customer_deviance_in_retailing
Dataset
Prizes
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Kepler Award für Wissenschaftsvermittlung
Teller, C. (Recipient) & Gittenberger, E. (Recipient), 05 Jun 2025
Prize: Prize, award or honor
Press/Media
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Rabattschlacht rund um Black Friday startet nächste Woche
20.01.2026
1 item of Media coverage
Press/Media
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Handel hofft auf Silvester-Umsatzschub: Wiener geben im Schnitt 80 Euro aus
29.12.2025
1 item of Media coverage
Press/Media