WORM: Web-based Communication and Project Management

Communication among companies and between clients and companies has been evolutionized by the Internet, e.g., b2b market places, as well as new ways of collaboration like virtual companies. Many systems with holistic and individualized service, sales and marketing concepts are available today. In this paper we give an overview of the basic concepts of office communication, groupware, workflow management and virtual enterprises. WORM, our approach of web-based communication and web-based project management, is based on these concepts and can be used for a variety of activities over the Internet. We have successfully used WORM for projects of a digital photography agency and a middle-class marketing agency.