Importance-Performance Analysis Revisited: The Role of the Factor Structure of Customer Satisfaction

Publikation: Beitrag in Fachzeitschrift › Artikel

Originalsprache	Englisch
Seiten (von - bis)	112-129
Seitenumfang	18
Fachzeitschrift	The Service Industries Journal
Volume	23
Ausgabenummer	2
DOIs	https://doi.org/10.1080/02642060412331300912
Publikationsstatus	Veröffentlicht - März 2003

Wissenschaftszweige

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title = "Importance-Performance Analysis Revisited: The Role of the Factor Structure of Customer Satisfaction",

author = "Kurt Matzler",

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