Gathering Knowledge from Decision Making

Companies are forced to make decisions, either based on existing data or intuition. Documenting decisions would enrich the data base for future decisions and enable learning from experience. This learning is directly related to knowledge management, another important topic for companies. Both areas – decision making and knowledge management – are supported by information systems. However, currently, decision support systems seem to have fulfilled their duty when the decision has been made and knowledge management systems are not seen as a valid instrument for documenting decisions. This research projects aims at developing an artifact, able to document decisions made and converting it into explicit knowledge. The artifact is developed based on an iterative Design Science Research approach for integrating decision making and the documentation thereof into knowledge management.