Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector

Sophie Weidinger; Kathrin Mayr; Christoph Teller; Ernst Gittenberger

Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector

Sophie Weidinger^*
, Kathrin Mayr
, Christoph Teller
, Ernst Gittenberger

^*Korrespondierende/r Autor/-in für diese Arbeit

Institut für Handel, Absatz und Marketing

Publikation: Beitrag in Buch/Bericht/Konferenzband › Konferenzbeitrag › Begutachtung

Originalsprache	Englisch
Titel	Marketing Myopia Reloaded: Rediscovering Retail's Core. Proceedings of the Colloquium on European Research in Retailing (CERR) 2026.
Herausgeber*innen	Christoph Teller, Xavier Brusset, Marta Frasquet Del Toro, Herbert Kotzab
Verlag	JKU Institut für Handel, Absatz und Marketing (IHaM)
Seiten	199–203
Auflage	1
ISBN (elektronisch)	978-3-903480-15-5
ISBN (Print)	978-3-903480-15-5
Publikationsstatus	Veröffentlicht - Juli 2026
Veranstaltung	Colloquium on European Research in Retailing 2026 - Johannes Kepler University Linz, Linz, Österreich Dauer: 01 Juli 2026 → 03 Juli 2026 Konferenznummer: 10 https://cerr.sciencesconf.org/

Konferenz

Konferenz	Colloquium on European Research in Retailing 2026
Kurztitel	CERR
Land/Gebiet	Österreich
Ort	Linz
Zeitraum	01.07.2026 → 03.07.2026
Internetadresse	https://cerr.sciencesconf.org/

Wissenschaftszweige

502051 Wirtschaftsstatistik
502007 E-Commerce
502020 Marktforschung
502019 Marketing
508015 Wirtschaftskommunikation
508004 Interkulturelle Kommunikation
502016 KMU-Forschung
502052 Betriebswirtschaftslehre
502030 Projektmanagement
502015 Innovationsmanagement
508013 Public Relations
502029 Produktmanagement
502003 Außenhandel
502014 Innovationsforschung
502045 Verhaltensökonomie
502 Wirtschaftswissenschaften
502025 Ökonometrie
509017 Wissenschaftsforschung

JKU-Schwerpunkte

Sustainable Development: Responsible Technologies and Management
Digital Transformation

Andere Dateien und Links

https://cerr.sciencesconf.org/data/pages/CERR2026_Proceeddings_1.pdf

1 Sammelwerk

Marketing Myopia Reloaded: Rediscovering Retail's Core. Proceedings of the Colloquium on European Research in Retailing (CERR) 2026
Teller, C. (Herausgeber*in), Brusset, X. (Herausgeber*in), Frasquet, M. (Herausgeber*in) & Kotzab, H. (Herausgeber*in), Juli 2026, 1 Aufl. JKU Institut für Handel, Absatz und Marketing (IHaM). 219 S.
Publikation: Buch › Sammelwerk › Begutachtung

1 Anderer Vortrag oder Präsentation

Customer Interactions and the Gap Between Employees’ Intention to Stay and Loyalty in the Retail Sector
Weidinger, S. (Vortragende*r)
03 Juli 2026
Aktivität: Vortrag oder Präsentation › Anderer Vortrag oder Präsentation › Science-to-science

Dieses zitieren

Weidinger, S., Mayr, K., Teller, C., & Gittenberger, E. (2026). Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector. in C. Teller, X. Brusset, M. Frasquet Del Toro, & H. Kotzab (Hrsg.), Marketing Myopia Reloaded: Rediscovering Retail's Core. Proceedings of the Colloquium on European Research in Retailing (CERR) 2026. (1 Aufl., S. 199–203). JKU Institut für Handel, Absatz und Marketing (IHaM).

Weidinger, Sophie ; Mayr, Kathrin ; Teller, Christoph et al. / Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector. Marketing Myopia Reloaded: Rediscovering Retail's Core. Proceedings of the Colloquium on European Research in Retailing (CERR) 2026.. Hrsg. / Christoph Teller ; Xavier Brusset ; Marta Frasquet Del Toro ; Herbert Kotzab. 1. Aufl. JKU Institut für Handel, Absatz und Marketing (IHaM), 2026. S. 199–203

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title = "Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector",

author = "Sophie Weidinger and Kathrin Mayr and Christoph Teller and Ernst Gittenberger",

year = "2026",

month = jul,

language = "English",

isbn = "978-3-903480-15-5",

pages = "199{\textendash}203",

editor = "Christoph Teller and Xavier Brusset and \{Frasquet Del Toro\}, Marta and Kotzab, \{Herbert \}",

booktitle = "Marketing Myopia Reloaded: Rediscovering Retail's Core. Proceedings of the Colloquium on European Research in Retailing (CERR) 2026.",

publisher = "JKU Institut f{\"u}r Handel, Absatz und Marketing (IHaM)",

edition = "1",

note = "Colloquium on European Research in Retailing 2026, CERR ; Conference date: 01-07-2026 Through 03-07-2026",

url = "https://cerr.sciencesconf.org/",

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Weidinger, S , Mayr, K , Teller, C & Gittenberger, E 2026, Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector. in C Teller, X Brusset, M Frasquet Del Toro & H Kotzab (Hrsg.), Marketing Myopia Reloaded: Rediscovering Retail's Core. Proceedings of the Colloquium on European Research in Retailing (CERR) 2026.. 1 Aufl., JKU Institut für Handel, Absatz und Marketing (IHaM), S. 199–203, Colloquium on European Research in Retailing 2026, Linz, Österreich, 01.07.2026.

Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector. / Weidinger, Sophie ; Mayr, Kathrin ; Teller, Christoph et al.
Marketing Myopia Reloaded: Rediscovering Retail's Core. Proceedings of the Colloquium on European Research in Retailing (CERR) 2026.. Hrsg. / Christoph Teller; Xavier Brusset; Marta Frasquet Del Toro; Herbert Kotzab. 1. Aufl. JKU Institut für Handel, Absatz und Marketing (IHaM), 2026. S. 199–203.

Publikation: Beitrag in Buch/Bericht/Konferenzband › Konferenzbeitrag › Begutachtung

TY - GEN

T1 - Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector

AU - Weidinger, Sophie

AU - Mayr, Kathrin

AU - Teller, Christoph

AU - Gittenberger, Ernst

N1 - Conference code: 10

PY - 2026/7

Y1 - 2026/7

UR - https://cerr.sciencesconf.org/data/pages/CERR2026_Proceeddings_1.pdf

M3 - Conference proceedings

SN - 978-3-903480-15-5

SP - 199

EP - 203

BT - Marketing Myopia Reloaded: Rediscovering Retail's Core. Proceedings of the Colloquium on European Research in Retailing (CERR) 2026.

A2 - Teller, Christoph

A2 - Brusset, Xavier

A2 - Frasquet Del Toro, Marta

A2 - Kotzab, Herbert

PB - JKU Institut für Handel, Absatz und Marketing (IHaM)

T2 - Colloquium on European Research in Retailing 2026

Y2 - 1 July 2026 through 3 July 2026

ER -

Weidinger S , Mayr K , Teller C , Gittenberger E. Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector. in Teller C, Brusset X, Frasquet Del Toro M, Kotzab H, Hrsg., Marketing Myopia Reloaded: Rediscovering Retail's Core. Proceedings of the Colloquium on European Research in Retailing (CERR) 2026.. 1 Aufl. JKU Institut für Handel, Absatz und Marketing (IHaM). 2026. S. 199–203

Customer Interactions and the Gap Between Employees' Intention to Stay and Loyalty in the Retail Sector

Konferenz

Wissenschaftszweige

JKU-Schwerpunkte

Andere Dateien und Links

Publikationen

Marketing Myopia Reloaded: Rediscovering Retail's Core. Proceedings of the Colloquium on European Research in Retailing (CERR) 2026

Aktivitäten

Customer Interactions and the Gap Between Employees’ Intention to Stay and Loyalty in the Retail Sector

Dieses zitieren