Access to and Usage of Call Centre Applications by Blind and Visually Handicapped People

Klaus Miesenberger; Bernhard Stöger

Access to and Usage of Call Centre Applications by Blind and Visually Handicapped People

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Publikation: Beitrag in Buch/Bericht/Konferenzband › Konferenzbeitrag

Abstract

This paper reports on research done during the BlindTrain project providing training in computer supporting telephone communication for blind and visually handicapped people. Changes in the field of professional telephone communication and consequences for traditional jobs for blind and visually handicapped people are discussed. Special attention will be given to accessibility of Customer-Relationship-Management-Systems (CRM) and call centre applications.

Originalsprache	Englisch
Titel	Computers Helping People with Special Needs, ICCHP 2000, Proceedings of the 7th International Conference on Computers Helping People with Special Needs, July, 17-21, 2000, Karlsruhe, Germany
Herausgeber*innen	Vollmar, R., Wagner, R.
Verlag	Österreichische Computer Gesellschaft
Seiten	457
Seitenumfang	8
Band	788
ISBN (Print)	3-85403-145-9
Publikationsstatus	Veröffentlicht - Juli 2000

UN SDGs

Dieser Output leistet einen Beitrag zu folgendem(n) Ziel(en) für nachhaltige Entwicklung

SDG 4 – Qualitativ hochwertige Bildung
SDG 16 – Frieden, Gerechtigkeit und starke Institutionen

Wissenschaftszweige

102 Informatik
102013 Human-Computer Interaction
102014 Informationsdesign
102015 Informationssysteme
102021 Pervasive Computing
102022 Softwareentwicklung
102024 Usability Research
102026 Virtual Reality
102027 Web Engineering
502007 E-Commerce
503008 E-Learning
506002 E-Government
509002 Disability Studies
602013 Gebärdensprachforschung
202004 Brain-Computer Interface
211902 Assistierende Technologien
302027 Hör-, Stimm- und Sprachstˆrungen
102036 Digitale Barrierefreiheit

Dieses zitieren

Miesenberger, K., & Stöger, B. (2000). Access to and Usage of Call Centre Applications by Blind and Visually Handicapped People. in Vollmar, R., Wagner, R. (Hrsg.), Computers Helping People with Special Needs, ICCHP 2000, Proceedings of the 7th International Conference on Computers Helping People with Special Needs, July, 17-21, 2000, Karlsruhe, Germany (Band 788, S. 457). Österreichische Computer Gesellschaft.

Miesenberger, Klaus ; Stöger, Bernhard. / Access to and Usage of Call Centre Applications by Blind and Visually Handicapped People. Computers Helping People with Special Needs, ICCHP 2000, Proceedings of the 7th International Conference on Computers Helping People with Special Needs, July, 17-21, 2000, Karlsruhe, Germany. Hrsg. / Vollmar, R., Wagner, R. Band 788 Österreichische Computer Gesellschaft, 2000. S. 457

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title = "Access to and Usage of Call Centre Applications by Blind and Visually Handicapped People",

abstract = "This paper reports on research done during the BlindTrain project providing training in computer supporting telephone communication for blind and visually handicapped people. Changes in the field of professional telephone communication and consequences for traditional jobs for blind and visually handicapped people are discussed. Special attention will be given to accessibility of Customer-Relationship-Management-Systems (CRM) and call centre applications.",

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Miesenberger, K & Stöger, B 2000, Access to and Usage of Call Centre Applications by Blind and Visually Handicapped People. in Vollmar, R., Wagner, R. (Hrsg.), Computers Helping People with Special Needs, ICCHP 2000, Proceedings of the 7th International Conference on Computers Helping People with Special Needs, July, 17-21, 2000, Karlsruhe, Germany. Bd. 788, Österreichische Computer Gesellschaft, S. 457.

Access to and Usage of Call Centre Applications by Blind and Visually Handicapped People. / Miesenberger, Klaus ; Stöger, Bernhard.
Computers Helping People with Special Needs, ICCHP 2000, Proceedings of the 7th International Conference on Computers Helping People with Special Needs, July, 17-21, 2000, Karlsruhe, Germany. Hrsg. / Vollmar, R., Wagner, R. Band 788 Österreichische Computer Gesellschaft, 2000. S. 457.

Publikation: Beitrag in Buch/Bericht/Konferenzband › Konferenzbeitrag

TY - GEN

T1 - Access to and Usage of Call Centre Applications by Blind and Visually Handicapped People

AU - Miesenberger, Klaus

AU - Stöger, Bernhard

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N2 - This paper reports on research done during the BlindTrain project providing training in computer supporting telephone communication for blind and visually handicapped people. Changes in the field of professional telephone communication and consequences for traditional jobs for blind and visually handicapped people are discussed. Special attention will be given to accessibility of Customer-Relationship-Management-Systems (CRM) and call centre applications.

AB - This paper reports on research done during the BlindTrain project providing training in computer supporting telephone communication for blind and visually handicapped people. Changes in the field of professional telephone communication and consequences for traditional jobs for blind and visually handicapped people are discussed. Special attention will be given to accessibility of Customer-Relationship-Management-Systems (CRM) and call centre applications.

M3 - Conference proceedings

SN - 3-85403-145-9

VL - 788

SP - 457

BT - Computers Helping People with Special Needs, ICCHP 2000, Proceedings of the 7th International Conference on Computers Helping People with Special Needs, July, 17-21, 2000, Karlsruhe, Germany

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Miesenberger K , Stöger B. Access to and Usage of Call Centre Applications by Blind and Visually Handicapped People. in Vollmar, R., Wagner, R., Hrsg., Computers Helping People with Special Needs, ICCHP 2000, Proceedings of the 7th International Conference on Computers Helping People with Special Needs, July, 17-21, 2000, Karlsruhe, Germany. Band 788. Österreichische Computer Gesellschaft. 2000. S. 457